Tenant Liaison Officer

Location London
Discipline Social Housing Maintenance
Job Type Permanent
Reference LONTLOGM

​​18 Rec are looking for Permanent TLO's for our client who are a leading property business, renowned for providing excellent customer service to the communities they serve, and a vital part of this is how we engage with residents. 

Our client have a long-term partnership contract with a central London local authority which will see them deliver much-needed improvement works to the homes of people living in the borough, and are looking for an experienced Tenant Liaison Officer to manage day to day communications with customers throughout the course of the refurbishments. 

As an experienced Tenant Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. 

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

With the confidence to manage sometimes difficult situations, as Tenant Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. 

They are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

They are a supportive team with a great culture - if you want to join a leading business where you will be supported to grow and be rewarded with a competitive salary and package, apply today for immediate interview.